NVidia Shield TV is a popular streaming device that has a lot to offer to the users in terms of entertainment. But, all that fun and enjoyment takes the backseat when problems start to surface in the device. Today, we are going to discuss three of the most common issues in NVidia Shield TV, which can be easily resolved by NVidia Shield TV help, yet we are going to try to fix these by ourselves.
1st Issue: Audio Missing or not in sync
If you are not getting any sound to play through your TV or the sound is not in sync after getting connected to NVidia Shield TV, then here are the solutions you can follow:
Check if the volume is muted on the TV. If it is, then make sure that the volume is up.
Improper Audio settings
If the sound is not that accurate compared to what is played on the screen, then the audio could be uncoordinated. You need to go into ‘advanced settings’ given within the NVidia Shield interface followed by selecting ‘audio video sync’ and making use of the slider properly to adjust the sound in order to match with the video.
Loose HDMI cable
To display audio and video onto the TV, you will need an HDMI plug. If this plug is not properly secured to either the NVidia Shield or the TV, then the audio-related issues could arise. You will have to replace I/O board with all the ports. For this, you will have to take NVidia Shield TV support.
Out of Date software
Make sure that the NVidia Shield’s software is fully up to date. If there is an update available, then you must do it. To manually check for updates, you can go to ‘settings’, then ‘about’ and finally, ‘system upgrade’. If the device is up to date, yet you are facing issues, then you should disconnect the device with the TV and restart it. If this doesn’t work as well, then perform a factory reset.
2nd Issue: Controller Won’t Turn On
If the NVidia Shield Controller is not turning on, then you can get in touch with NVidia Shield Controller support or follow below-mentioned workarounds:
The controller has low battery
NVidia Shield controller may have a low battery, so plug the controller into a power source to charge it up.
Maybe your controller is not paired with the Shield device. In order to pair the device, touch and hold the power button on the NVidia Shield’s device until you see ‘connect accessory’ message on the TV along with flashing light. You need to make sure that the controller is unplugged followed by touching and holding the NVidia button on the NVidia Shield Controller until it flashes. Now, you will see the controller getting connected to the Shield device.
Defective Charging Cable
A defective charging cable could bring the controller to an off state, so you need to check if the cable is not damaged and there aren’t any protruding wires. If the cable is damaged, then you will have to buy another charging cable.
The battery in your charger may have fully exhausted. So, you will have to replace it with a new battery. You can get in touch with NVidia Shield support to resolve all these issues, but it’s better to try a few things on your own.