NVidia Shield TV is an electronic device, which can malfunction at times. If you are using this device and facing certain issues, then there is no need to feel worried because if there is a problem, then there is a solution too.
Today, we are going to discuss five of the most common ways of troubleshooting NVidia Shield TV. So, pay a close attention towards these points, or else, you will continue to experience issues on your device.
Remote/Gaming Controller is not working
There are two reasons that could give rise to issues in remote controllers. These are; batteries or syncing issue.
If the batteries of the remote control are dead, then you will have to buy the new ones and see if the remote start working or not. I am assuming that you know how to take out the old batteries and insert the new ones, so if you don’t know how to perform this process, then take help of NVidia Shield controller support. If you are using a gaming controller, then the dead batteries of the controller can be charged using a USB cable.
If the issue is not related to the batteries, then it has to be the syncing that is causing the problem. So, you need to try to re-sync the controls with the set-top box. Turn on the Shield TV and go to Home screen. Navigate to the bottom of the page followed by going to the ‘shield accessories’, then ‘pair and accessory’. On your remote, press ‘select’ or ‘NVidia’ button (if using gaming controller) in order to sync the remote with the set-top box.
GameStream isn’t casting games
GameStream is used to cast games, but sometimes, that may cease to work due to an antivirus program meddling with the process. You will have to disable the software and see if the problem gets resolved. Take NVidia Shield support if it doesn’t. But, if the issue gets resolved, then you need to add GeForce experience to the antivirus whitelist.
If you are running any top antivirus software such as AVG, Kaspersky, Panda, ESET or ASUS GameFirst, then you may have to uninstall the application. If the issue hasn’t risen due to antivirus, then check if the Shield TV and your computer are connected to the same wireless network. Shield TV should be connected to 5 GHz wireless band.
You can clear the cache of your NVidia Games Store by going to ‘settings’ followed by ‘apps’, then, NVidia Games and finally, ‘Clear Cache’.
Update failed to install
If the update file is corrupt, then installation process will not get to its completion.
To fix this issue, download ‘file explorer’ from Google Play Store. The pending update can be found at ‘local\NVidia\App\OTA’. Delete this file followed by rebooting the device. Once the device has been rebooted, you will be asked to download a new update file. Take NVidia Shield TV support if there are any issue.
The device isn’t waking up
If the device is awake, then you are going to see a green light on the top of the box. If the light is not lit, then the device may be in the sleep mode.
You can get the device back to the active mode by performing a power cycle. Take out the power cable, wait for 10 seconds and plug the power back again.
Audio & Video issues
If you are unable to hear any audio or the screen has turned blank, then take NVidia Shield TV help or try the following solutions.
- Check if the monitor you are using supports audio output.
- Use a different HDMI port on the TV if the current one doesn’t display any video.
- Don’t use Dolby or AC3 audio while listening to the audio through headphones.
- Check if the VGA/DVI adapter that you are using supports audio
- Avoid using an HDMI cable that is more than 3 meters in length.
- Make sure that the TV has an HDCP-compatible HDMI port, as many applications would require it.
- Check if you are on the right HDMI input channel.