‘HBO Now’ was standalone service launched by HBO a year back. This OTT service was meant for streaming players and IoT devices. However, some users are getting the problem in streaming the content from this service due to sign-up problem and non-existence of HBO help section on HBO official page.
The infuriated users in the complaint forum have posted that they haven’t seen such situation earlier. The help section on the main page is unavailable and they have been told to call their internet service provider for this issue which seems to be absurd. As ISP has nothing to do with the sign-up problem.
Some users are getting the problem with the billing of HBO now subscription. They are not being able to pay for HBO services from their iPhone and Apple TV device. Apart from this, Android users are using the service flawlessly but the new users are unaware of the process of registration.
There is another problem which has been faced by too many users. It is related to entering of information on the subscription page. When the user tried to enter the email address for registration, he keeps on getting the error message. He is not aware as to why this error is occurring on his device. For iPhone and Apple TV users, registration of service is required during the sign-up process.
Some users are getting the problem in fetching the registration details on their email address. They don’t know which email address HBO is asking for whether HBO is asking for Apple account or normal email account.
Some users have tried to access the basic troubleshooting page from the home page of HBO Now but they find a chunk of data arranged in unsymmetrical order and that too in encrypted form. Some of the users have got the success after restarting their device. If you are among the one who is facing the same problem, then call your HBO support provider.
Fortunately, Apple in its news forum has posted a concrete solution to this problem. You can check the solution from the Apple homepage whether it is related to registration, sign-up or streaming problem.
What HBO support team says?
According to HBO officials, for a new user, an HBO subscription is required. For this, you need to provide a valid email address on which you will get the details for registration on HBO app. unfortunately, this step doesn’t work at all. According to successful users who have successfully registered on HBO page are still getting the problem in getting a receipt for their registration from the HBO page. Due to which they find it difficult to log in to the app. They are getting ‘Failed to connect’ message on screen when they open the app.
The best solution shared by one of HBO users on the support forum is that; according to HBO officials, you can log in successfully to the app from iPhone and iOS devices only. If you are owning an Apple TV, then you will not get the access to HBO app. So, in the last, we can say that this solution will not work on all devices but on iOS only.